At HOS, we take pride in the quality of our products and stand behind their craftsmanship. We provide a one-year warranty against manufacturing defects for all items purchased from us. If you suspect your item has a manufacturing defect, we will either repair the merchandise or replace it with a new, non-defective item within one year from the date of purchase. In the event that the original item is no longer available, we will offer a replacement of similar value or provide store credit equivalent to the item's value minus any discounts applied.

It's important to note that this warranty does not cover tarnishing resulting from failure to follow the Care Instructions.

Claim Process

To initiate a warranty claim, please contact us at with your order number with photos/videos of your item.

Conditions and Exclusions

  • This warranty is applicable to all full-priced jewelry purchased either online or in person. Items purchased on sale or as part of sample sales, including the "Imperfect Collection", are not covered by this warranty.
  • The one-year warranty period begins from the date of dispatch of the goods.
  • Normal wear and tear, activities, or trauma can affect fine jewellery. Damage resulting from these factors, such as product loss or theft, is not covered by this warranty. 
  • Common jewellery issues not covered by this warranty include loss or disappearance of charms and parts, normal wear and tear such as scratches or peeling, breakage due to rough use, and tarnishing or deterioration from contact with toxic acids and substances.

Should you have any questions or concerns regarding our warranty or the care of your jewellery, please don't hesitate to reach out to our customer service team.



Please note that all metals oxidise naturally with time and will require maintenance. Depending on your professional life, you will need to carefully assess whether your piece should be worn during working hours. If in doubt about whether you should wear your piece in a specific situation, be safe and take it off. Adhering to these guidelines will assist in maximising the longevity of your piece.


Take your jewellery off once a month and clean it under lukewarm water with a small drop of mild soap. Rinse everything under running water and buff dry with a soft cloth. For big tarnished spots we recommend that you to bring it to a trusted jeweller so your piece can be thoroughly cleaned by an expert.


Chemicals and household substances that can weaken or damage metals, even if not immediately apparent. The most important factor in caring for your fine jewellery is understanding appropriate wear.


We recommend taking off items when showering, bathing and swimming in chlorine pools, as well as when applying cosmetic products and perfumes. We also suggest you take off items when exercising as sweat is very acidic and can harm your jewellery. In addition to this, contact with exercise equipment can easily damage the quality of the pieces. We recommend too, that you take off items when cooking, washing up or doing any hands-on work, where your jewellery may be exposed to chemicals.


Frequent exposure to moisture and direct sunlight can quickly dull your pieces over time! We do recommend you use biodegradable zip bags to avoid items getting scratched and tarnished as moisture and humidity can cause oxidisation and tarnish your items, especially if you store your jewellery in your bathroom.