Thank you for shopping with Hosxpress! We value your satisfaction and aim to make the return process as simple as possible. Please follow the step-by-step instructions below for returning items purchased from our vending machine located at Rhodes Waterside.

Step 1: Prepare the Items

  1. Ensure that the items you wish to return are in new, unused condition and still in their original packaging.
  2. Place the unused items in a padded bag or box to prevent damage during transportation.

Step 2: Include Required Information

  1. Include a note inside the package with your name, contact information (email and phone number).

Step 3: Shipping the Package

  1. Auspost is conveniently located near Coles on the other side of the shopping center for your shipping needs.
  2. We recommend using a registered and trackable postage service for the return. This helps ensure the safety of your package and allows you to track its progress.

  3. Our return address is as follows:

    Slani Pty Ltd/ Mia S - Unit 103/114 Pyrmont Bridge Road, Annandale, NSW 2038

  4. After shipping the package, send an email to hello@houseofslani.com with the subject line "Hosxpress Return."
  5. In the email, attach a photo of the tracking information for your returned package.
  6. Include your name, contact information.

Step 4: Processing Your Return

  1. Once we receive your returned items and verify their condition, we will contact you using the provided contact information.
  2. We will offer either a store credit or a refund.

Important Notes:

  • We regret that we cannot accept returns on used items due to health and safety reasons.
  • For refunds or exchanges, postage costs will be the responsibility of the buyer.

Thank you for choosing Hosxpress. We appreciate your understanding of our return policy, which helps us provide the best service to all our valued customers. If you have any questions or concerns, please don't hesitate to reach out to us at hello@houseofslani.com.